Returns & Exchanges
Your satisfaction is our priority. Learn about our easy return process.
🔄 30-Day Satisfaction Guarantee
We want you to love your ocean-inspired bracelet as much as we loved creating it. We offer a 30-day return policy from the date you receive your order. If you're not completely satisfied with your ocean-inspired bracelet, you can return it for a full refund or exchange.
Eligibility for Returns:
- • Items must be in original, unused condition
- • Must include all original packaging and tags
- • Custom-designed bracelets are final sale (unless defective)
📦 How to Start a Return
Contact Us
Email info@shennastudio.com with your order number.
Pack It Up
We'll provide you with a return authorization and shipping instructions.
Get Refunded
Once received, we'll process your refund within 5-7 business days.
🤝 Easy Exchanges
Need a different size or fell in love with a different ocean design? Exchanges are free! Just contact us within 30 days, and we'll help you find the perfect piece.
⚠️ Damaged or Wrong Items
In the rare case your bracelet arrives damaged or we sent the wrong item, please contact us immediately. We'll send a replacement and cover all shipping costs to make it right.
Have more questions about returns?
Contact Support