Frequently Asked Questions

Find answers to common questions about our bracelets, shipping, and mission.

Q:What materials are used in your bracelets?

A:

Our bracelets are crafted from high-quality glass beads, natural stones, wooden elements, and genuine crystals. Each piece is handcrafted with ocean-inspired designs that capture the beauty of marine life.

Q:How do I determine my bracelet size?

A:

Use a flexible measuring tape to measure your wrist at its widest point. Add 0.5-1 inch for comfort. Our sizes range from 6" to 9": Extra Small (6"), Small (6.5"), Medium (7"), Medium Plus (7.5"), Large (8"), Large Plus (8.5"), and Extra Large (9"). Sizes 8-9 are perfect for men's wrists. Contact us for custom sizing.

Q:Do you offer custom designs?

A:

Yes! We love creating custom ocean-inspired pieces. Contact us with your ideas, and we'll work with you to design a unique bracelet that captures your personal connection to the ocean.

Q:How much of each purchase goes to conservation?

A:

10% of every bracelet purchase is donated directly to marine life conservation organizations in the Rio Grande Valley and South Padre Island area.

Q:Where do you ship to?

A:

We currently ship throughout the United States. International shipping is not available at this time, but we're working on expanding our reach.

Q:How long does shipping take?

A:

Standard shipping (5-7 business days) and Express shipping (2-3 business days) are available. All orders are processed within 1-2 business days.

Q:What is your return policy?

A:

We offer a 30-day return policy for unused items in original condition. Custom pieces are final sale. Please contact us within 30 days of receiving your order to initiate a return.

Q:How do I care for my bracelet?

A:

Avoid exposure to water, chemicals, and direct sunlight. Clean gently with a soft cloth. Store in a dry place away from other jewelry to prevent scratching.

Q:Are your bracelets waterproof?

A:

While our bracelets are durable, we recommend removing them before swimming, bathing, or engaging in water activities to maintain their beauty and integrity.

Q:Do you offer gift wrapping?

A:

Yes! We offer ocean-themed gift wrapping options. Select gift wrapping at checkout, and we'll beautifully package your bracelet in our signature ocean-inspired wrapping.

Didn't Find Your Answer?

We're here to help with any questions about our ocean-inspired bracelets or conservation efforts.

Contact Customer Support