Frequently Asked Questions
Find answers to common questions about our bracelets, shipping, and mission.
Q:What materials are used in your bracelets?
Our bracelets are crafted from high-quality glass beads, natural stones, wooden elements, and genuine crystals. Each piece is handcrafted with ocean-inspired designs that capture the beauty of marine life.
Q:How do I determine my bracelet size?
Use a flexible measuring tape to measure your wrist at its widest point. Add 0.5-1 inch for comfort. Our sizes range from 6" to 9": Extra Small (6"), Small (6.5"), Medium (7"), Medium Plus (7.5"), Large (8"), Large Plus (8.5"), and Extra Large (9"). Sizes 8-9 are perfect for men's wrists. Contact us for custom sizing.
Q:Do you offer custom designs?
Yes! We love creating custom ocean-inspired pieces. Contact us with your ideas, and we'll work with you to design a unique bracelet that captures your personal connection to the ocean.
Q:How much of each purchase goes to conservation?
10% of every bracelet purchase is donated directly to marine life conservation organizations in the Rio Grande Valley and South Padre Island area.
Q:Where do you ship to?
We currently ship throughout the United States. International shipping is not available at this time, but we're working on expanding our reach.
Q:How long does shipping take?
Standard shipping (5-7 business days) and Express shipping (2-3 business days) are available. All orders are processed within 1-2 business days.
Q:What is your return policy?
We offer a 30-day return policy for unused items in original condition. Custom pieces are final sale. Please contact us within 30 days of receiving your order to initiate a return.
Q:How do I care for my bracelet?
Avoid exposure to water, chemicals, and direct sunlight. Clean gently with a soft cloth. Store in a dry place away from other jewelry to prevent scratching.
Q:Are your bracelets waterproof?
While our bracelets are durable, we recommend removing them before swimming, bathing, or engaging in water activities to maintain their beauty and integrity.
Q:Do you offer gift wrapping?
Yes! We offer ocean-themed gift wrapping options. Select gift wrapping at checkout, and we'll beautifully package your bracelet in our signature ocean-inspired wrapping.
Didn't Find Your Answer?
We're here to help with any questions about our ocean-inspired bracelets or conservation efforts.
Contact Customer Support